FAQs

Shopping the "In stock" range 

 

Sold Out

Seen your perfect wig or topper but it says sold out? Don't worry, we aim to get her back in very soon. You can enter your email address for stock notifications or contact us to place your own pre order. 

The basics explained

What is the difference between a topper and a wig?

A wig is full coverage so it covers entire head.If you want a complete change of look or you have a vast amount of hair loss a wig would be most suitable. 

A Topper is partial coverage and is smaller than a wig. It only covers the parting and top of your head and is made to blend with bio hair under. They are ideal for thinning top sections or patches of hair loss. Toppers are made to blend with your bio hair underneath so they must be similar in colour to your natural hair. 

Difference between Lace Top, Silk Top and SeamlessLUXE constructions 

Lace top wigs 

Our lace top wigs have got it all. Natural looking parting, silky soft hair and most importantly glue-less wear. 

Our lace top wigs have a lace top and lace hairline from ear to ear. The structured sideburn area keeps the wigs nice and flat to the the head. They have a stretchy wefted back for ultra comfort. The density of our lace top wigs is medium fullness. Partings can be changed and cutting and styling can be done to personalise the piece to your requirements. 

SeamlessLUXE wigs

Our SeamlessLUXE wigs are a cap combination of silk top and lace front. They are extra full when it comes to density so if you love a lot of hair this one is for you! They feature a stretchy wefted back for comfort and structured side burn area for a totally glueless wear. Partings can be changed and cutting and styling can be done to personalise the piece to your requirements. 

Silk Top Topper 

The silk toppers are ultimate when it comes to adding fullness. They are the highest density of our topper options and ideal for those who love lots of hair!
Silk toppers usually need some natural hair from your hairline to help blend them in. Alternatively they look fantastic with a fringe and then there is no blending required. 
We typically stock them in an 8x8” base size but sometimes it may vary. All pieces can have partings changed and be cut and styled to suit the way you like to wear your hair. 

Lace Top Topper

Our luxury lace toppers are perfect for a more subtle volume boost.  They feature an ultra thin base that blends very easily into the natural hair. They are ideal for those who want a more light weight and natural look. You can use them to create a new hairline or blend behind your own with ease. We offer our lace toppers in an 8x8” base size. All pieces can have partings changed and be cut and styled to suit the way you like to wear your hair.

Mini Topper

Our mini toppers are perfect for an introduction into the world of toppers. They are the lowest density of our topper options and ideal for those who just want a little bit of coverage!
Our mini toppers usually need some natural hair from your hairline to help blend them in. Alternatively they look fantastic with a fringe and then there is no blending required. 
These pieces are 4”x5” base size.
All pieces can have partings changed and be cut and styled to suit the way you like to wear your hair.

How do I measure For a Wig?

Use flexible tape for an accurate measurement. Start from centre of your forehead around your hairline area. Wrap tape measure following hairline area around to nape of neck and then back up around (where an Alice band would lie.) The wigs are stretchy and can shrink or expand so if you are a half size eg 21.5 inches you would be ok with a 21" or 22". If you have a lot of natural hair to disguise underneath then we advise to size up. 

Size - We aim to stock a variety of sizes at all times. If you don't see the size you need please get in touch and we can get one in specifically for you.

19-20" circumference (XS)

20-21" circumference (Small)

21-22" circumference (Medium)

22-23" circumference (Large)

How do I measure for a topper? 

The toppers I offer are various sizes and choosing one will depend on the coverage you want . Find the centre point of the top of your head with a soft tape measure. If the topper is listen as 8"x8" this will span 4" each side of the top of our head. If it is listen as 6" x6" then it is 3" each side of the top of your head. Make sure there is hair around the edges of this area to anchor down. It is advised to go a few inches larger than your hair loss area so they don't land on thin or weak areas.

How do I choose a length ?

Use a flexible tape measure. Start at the top of head measure down. Please do not base what you want from  hair extension extension lengths you have previously worn as the wig lengths will come up shorter. For toppers you can usually get away with 2-4” longer than your natural hair. 

How do I choose a colour?

Please contact me if you need some help and send over pictures of your hair or inspiration photos. We do our best to display the colours in their truest state. Lighting can play a massive part in displaying colours eg daylight, indoor light, flash/no flash. Phone screens and computer screens can also make colours appear different. If you would like more pictures or videos in different lighting please get in touch. 

Although I do my best to display true colours you should expect it could look a little different in real life

Glue or tape down?

The toppers are clip on only. For the wigs they can be worn glueless with the addition of the adjustable velvet wig grip band. Glue/ tape may be necessary with certain head shapes. If you want to make sure it won't budge all day then you can use got2be glued hair spray or tape on the lace at the front. 

Do I have to wear a wig cap?

A wig cap can be beneficial if you have some hair underneath that you need to control but otherwise it is not totally necessary. Try with and without to find your personal preference. 

Cutting the lace

Cutting the lace is way more simple than you think. please cut the lace while the wig is on a canvas block head and then clip all the hair back out the way to see the hairline. use very sharp scissors and cut close to the knots. Do not cut into the hairline as it will make the knots shed. We can offer lace cutting for you but it will make the wig non returnable. 

How Long will my wig last?

This is heavily based on the at home care of the wig. The wig construction has the potential to last 12+ months if cared for correctly. We do advise customers to keep up with wig maintenance appointments by having the parting. / hairline re filled. The knots can shed with wear as they are very delicate so to keep the wig looking new you must keep on top of parting infills. We have wig makers who we can recommend for you to use in the UK for this service. Just like natural hair it will damage with excessive heat. It will become dry and tangles and also discolour if It has too much heat used and no good care products are used. Always use heat protection spray and only use a soft bristle brush on the hair. 

Changing the colour 

This is completely at your own risk as extension hair is very temperamental to colour

No bleaching -  The hair has already been processed and can damage easily with more bleach.

Can i walk in to try on a Wig?

Appointments are pre booked so you have a dedicated time slot for your consultation and try on. We will not be able to assist if you walk in without an appointment. 

 

Wearing your Wig / Topper

Adjustments to length and thickness

When you receive your unit you must check to make sure it fits well cutting the lace. Once the lace is cut its strictly non returnable. It is like removing a price tag or a hygiene strip. Your wig can always go shorter and more layered if you find its too long and thick. Please don't rush into this as once its gone its gone and would be costly to replace rows of hair on your unit if you regret it. The more layers your wig has the thinner it will feel. Please only have it cut by someone who is experienced - not just a hairdresser but an experienced wig cutter. It is NOT the same as natural hair and we will not be help responsible if you do choose to have it cut shorter or more layered by anyone else but ourselves. Please get in touch if you want the length or cut altering and we will be happy to help. The first adaption is free of charge but anything after that will be chargeable.

What do i do when i get my wig?

You must not cut off the lace until you have tried the wig on and ensured it fits correctly. Once you are happy you can then proceed to cut the lace off carefully. The Lace will be left on the unit for you to remove to show it is a brand new unit made for you. Please click here for an instructional video of how to cut off the lace. 

How often can i wear my wig?

You can wear it as often as you like. Our customers successfully wear our wigs on a daily basis. Please don't sleep in them as it will cause knotting and premature shedding. 

Can i wear it in a pony tail?

You can wear your unit in a low pony tail. You will not be able to do a high pony without exposing the wig underneath. You will be able to do a 1/2 up style as it is with a lace frontal but if you choose a closure wig a 1/2 up wont be possible. We will be launching full lace wigs soon so you will be able to wear these units in a high pony! 

How does it stay on?

Wigs are stretchy and fit to your head because of this. For added security we recommend a velvet wig grip band. 

Can i apply heat to my wig / topper to re style?

Absolutely! Just bare in mind its real hair. The more heat you use the more you can damage those ends. Excessive heat can also discolour the hair so please be careful. The wigs should hold their style for a few days so try not to over do the heat. We will not be held responsible for damage due to excessive heat. 

Can i sew my wig onto braids?

You can but at your own risk! But please be aware we don't advise sleeping in the unit due to potential damage. If you do have it sewn on its at your own risk so please be careful. 

What do i do if i have natural hair to hide underneath?

You can braid your natural hair so it is flat and under control to conceal under the wig. You will be provided with a wig cap to help keep your natural hair at bay. 

Please click here for our What Wig tutorial for advise on how to hide your natural hair.

 

Caring for your alternative hair

Do i need to wash my wig?

Not that often! Only if you have a product build up from hairspray or oil. Usually once a month is plenty.

What products are best to use on my wig?

Don't touch her with any drug store products! We recommend salon quality products to care for your unit. Click here for our recommendations.

What brushes are best to use on my wig?

Soft bristle brushes are best for brushing through your unit! They are gentle to the stitching. Don't use combs on the knots it may create bald patches.

What do i do with my wig when i take it off?

We will soon be retailing stands for your unit for at home when its taking a break from making you look fabulous. You can also purchase a block head for styling at home!

Shedding

Shedding is inevitable with alternative hair. It is more common with the lace style constructions due to the very delicate nature of the knotting process. Each hair is knotted on one by one and over time the knots can loosen and shed. This is usually in the parting area or at the hairline. If this happens it does not by any means have to be the end of your wig or topper. You can get the area of shedding re filled by a wig maker and we can recommend some brilliant UK specialists. The area can be re filled and the wig or topper will look as good as new. 

Tips to help keep shedding to a minimum 

  • Avoid Combing with a narrow tooth comb or a hard bristle brush whilst wet - this could snag the hair knots and stitching. Stick to soft bristle brushes only.
  • Being rough whilst brushing and styling can pull the hair out. Please support the hair whilst brushing.
  • Brush from tip to root (bottom to top) never top to bottom - brushing from top to bottom to de tangle knots will be too harsh.
  • Avoid greasy products are the route area of the wig like oils and conditioning masks - this could effect the longevity of the knots. Only use these products mid lengths to ends.
  • Avoid Scrubbing the hair together in the sink or shower when washing - this can knot the hair and cause damage to the lace. You should only smooth product through the hair - no need to scrub. 
  • Avoid scratching the scalp through your wig -  it can damage/loosen the knots and stitching. Try patting the area instead. 
  • Avoid lots of hairspray and styling products -  this will mean you will have to wash your unit more frequently. The less you wash your wig/topper the longer it will last.

6 week manufacturer warranty

Although extremely rare we have this policy to ensure your peace of mind for repair of anything potentially faulty. Please be advised that the wig/ topper will have to be returned to the manufacturer for repair and this can take a number of weeks. (Estimation can be provided once fault is diagnosed) We unfortunately cannot provide a replacement piece during this time. The potential fault must be reported to us and the piece must be return to us within 6 weeks of you receiving your piece. Anything outside of this will be deemed general wear and tear. 

Including but not restricted to-

Shedding knots

Bushing/ matting hair

Extreme colour fade

Your wig/ topper may need a parting infill after a number of months wear and this is completely normal. The knots and delicately hand tied and they can loosen and shed throughout its life span. We recommend getting the parting topped up to keep the wig/ topper looking fresh and full. We do not offer this in house at this time but can recommend refurb specialists upon request.

 

Payments

How can i pay for my wig?

You can pay card at checkout. You can also pay with klana or laybuy to spread the cost. We currently do not offer any other pay later style options. 

VAT Exemption

Please see our VAT exemption page

NHS Vouchers/ Medical Discount

We are working hard to become an NHS voucher centre for our wigs and toppers. For now we are unable to accept vouchers but we hope to introduce this in the near future. 

International Orders

Please expect to pay customs fees on international orders. We are based in the Uk so all packages leaving the country will have a customs declaration form filled out to the correct value of the wig for insurance purposes. We will not be held responsible to pay customs fees.