
FAQ’s
Venturing into the world of wigs can feel like stepping into a whole new realm, and we’re here to guide you every step of the way.
We understand that this journey can be both exciting and overwhelming. If you have questions not covered here, please don’t hesitate to reach out. We’re committed to helping you find the perfect wig and feel confident in your choice.
Collapsible content
What is the Difference between a Topper and a Wig
A wig is full coverage so it covers entire head.If you want a complete change of look or you have a vast amount of hair loss a wig would be most suitable.
A Topper is partial coverage and is smaller than a wig. It only covers the parting and top of your head and is made to blend with bio hair under. They are ideal for thinning top sections or patches of hair loss. Toppers are made to blend with your bio hair underneath so they must be similar in colour to your natural hair.
What is the Difference between the Lace Top Wigs and SeamlessLUXE Wig constructions
Lace top wigs
Our lace top wigs have got it all. Natural looking parting, silky soft hair and most importantly glue-less wear.
Our lace top wigs have a lace top and lace hairline from ear to ear. The structured sideburn area keeps the wigs nice and flat to the the head. They have a stretchy wefted back for ultra comfort. The density of our lace top wigs is medium fullness. Partings can be changed and cutting and styling can be done to personalise the piece to your requirements.
SeamlessLUXE wigs
Our SeamlessLUXE wigs are a cap combination of silk top and lace front. They are extra full when it comes to density so if you love a lot of hair this one is for you! They feature a stretchy wefted back for comfort and structured side burn area for a totally glueless wear. Partings can be changed and cutting and styling can be done to personalise the piece to your requirements.
What is a Lace Topper
Our luxury lace toppers are perfect for a more subtle volume boost. They feature an ultra thin base that blends very easily into the natural hair. They are ideal for those who want a more light weight and natural look. You can use them to create a new hairline or blend behind your own with ease. We offer our lace toppers in an 7x7” and 8x8” base size. All pieces can have partings changed and be cut and styled to suit the way you like to wear your hair.
How do I measure For a Wig?
Use flexible tape for an accurate measurement. Start from centre of your forehead around your hairline area. Wrap tape measure following hairline area around to nape of neck and then back up around (where an Alice band would lie.) The wigs are stretchy and can shrink or expand so if you are a half size eg 21.5 inches you would be ok with a 21" or 22". If you have a lot of natural hair to disguise underneath then we advise to size up.
You may find you are between sizes, and recommend that you try one or the other, and see how it feels. You can always exchange it if it doesn’t feel like the perfect fit.
We aim to stock a variety of sizes at all times. If you don't see the size you need please get in touch and we can get one in specifically for you.
How do i measure for a Topper?
The toppers I offer are various sizes and choosing one will depend on the coverage you want . Find the centre point of the top of your head with a soft tape measure. If the topper is listed as 8"x8" this will span 4" each side of the top of our head. Make sure there is hair around the edges of this area to anchor down. It is advised to go a few inches larger than your hair loss area so they don't land on thin or weaker areas.
How do i choose the right colour for me?
Please contact us if you need some help and send over pictures of your hair or inspiration photos. We do our best to display the colours in their truest state. Lighting can play a massive part in displaying colours eg daylight, indoor light, flash/no flash. Phone screens and computer screens can also make colours appear different. If you would like more pictures or videos in different lighting please get in touch.
Although we do our best to display true colours you should expect it could look a little different in real life, and on different people.
How do i choose the right length?
Use a flexible tape measure. Start at the top of head measure down. Please do not base what you want fromhair extension extension lengths you have previously worn as the wig lengths will come up shorter. For toppers you can usually get away with 2-4” longer than your natural hair If you wanted to gain a little length.
The product i want is sold out, what do i do?
Seen your perfect wig or topper but it says sold out? Don't worry, we aim to get her back in very soon. You can enter your email address for stock notifications or contact us to place your own pre order if you wanted it asap.
Can i walk in to see the wigs?
We understand that choosing a wig is a significant and personal decision, and we’re here to support you every step of the way. To ensure you receive our full attention and the best possible service, all consultations and try-ons are by pre-booked appointment only.
This approach allows us to dedicate time exclusively to you, providing a private and comfortable environment to explore your options. Please note that walk-in visits cannot be accommodated, as we will be assisting other clients who have scheduled their appointments in advance.
To book your consultation, please use our booking link. We look forward to helping you find the perfect wig that suits your style and needs.
Can I get my Wig/ Topper cut and styled my way?
Absolutely! You can have your wig cut and styled to suit your personal preferences, including adding layers or thinning to achieve a more natural look.
Important Considerations:
Seek Experienced Wig Stylists: Wig cutting is a specialized skill distinct from traditional hairdressing. It’s crucial to have your wig cut by a professional experienced in wig styling to ensure the best results.
First Adjustment Complimentary: We offer the first adaptation free of charge. Any subsequent alterations will incur a fee.
Need Assistance?
If you’re interested in altering the length or style of your wig, please contact us. We’re here to help.
How do i look after my wig?
please see our aftercare guide for hints and tips here
How does the wig stay on?
Adjustable Elastic Straps
Located at the nape of the neck, these straps allow you to tighten or loosen the wig for a customized fit, ensuring it stays snug throughout the day.
Built-In Combs or Clips
Strategically placed inside the wig cap, these combs or clips can be inserted into your natural hair to anchor the wig securely, preventing any shifting or slippage. If you don’t have hair underneath the wig the clips and combs can be removed completely.
Breathable, Stretchable Cap Construction
Made from lightweight lace, and a stretchy wefted back, the cap conforms to the shape of your head, creating a snug and comfortable fit that minimizes movement during wear.
These combined features allow glueless wigs to stay firmly in place, offering a secure and comfortable alternative to traditional adhesive methods.
Do i need glue or tape?
The toppers are clip on only.
For the wigs they can be worn glueless with the addition of the adjustable velvet wig grip band for extra security.
Glue/ tape may be necessary with certain head shapes.
If you want to make sure it won't budge all day then you can use got2be glued hair spray or tape on the lace at the front. This may cause premature shedding doing it frequently so we advise to only do it when totally necessary.
Do i need a wig cap for underneath?
A wig cap can be beneficial if you have some hair underneath that you need to control but otherwise it is not totally necessary. Try with and without to find your personal preference.
How often can i wear my wig?
You can wear it as often as you like. Our customers successfully wear our wigs on a daily basis. Please don't sleep in them as it will cause knotting and premature shedding.
How do i cut the lace?
Cutting the lace is way more simple than you think. Please cut the lace while the wig is on a canvas block head and then clip all the hair back out the way to see the hairline. Use very sharp scissors and cut close to the knots. Do not cut into the hairline as it will make the knots shed. We can offer lace cutting for you but it will make the wig non returnable.
Can i change the colour of my wig?
This is completely at your own risk as extension hair is very temperamental to colour
No bleaching -The hair has already been processed and can damage easily with more bleach.
What do i do when i receive my wig?
Important: Do Not Cut the Lace + tag Before Trying On
Before making any alterations, ensure the wig fits correctly. The lace is intentionally left on to confirm it’s a brand-new unit tailored for you. Once satisfied with the fit, you can proceed to carefully cut the lace.
Fitting and Lace Cutting Tips:
Ensure Proper Fit: Confirm that the wig’s size, length, and colour align with your preferences before making any cuts. If the size feels too small, or too big you can always look at exchanging to ensure it is perfect for you.
Cutting the Lace: Use sharp, fine-tipped scissors or a lace-cutting tool. Cut in a gentle zigzag pattern, approximately 1–2 inches from the hairline, to mimic a natural hairline. Avoid cutting too close to prevent hair loss over time.
Need Assistance?
If you’re unsure about cutting the lace or require further guidance, please contact us.
What hair styles can i do with my wig?
You can wear your unit in a low pony tail, half up half down style and braid it. A high pony can be harder to conceal the back of the wig - but not impossible with some practice.
Can the wig be sewn onto braids?
You can but at your own risk! But please be aware we don't advise sleeping in the unit due to potential damage. It will age the wig quicker if you choose to have it more permanently attached.
Can i heat style my Wig or Topper?
Absolutely! Just bare in mind its real hair. The more heat you use the more you can damage those ends. Excessive heat can also discolour the hair so please be careful. The wigs should hold their style for a few days so try not to over do the heat.
What do i do if i have natural hair to hide underneath?
You can braid your natural hair or do a low side bun so it is flat and under control to conceal under the wig.
If your hair is growing back or you have partial hairloss you may benefit from using a fishnet head stocking to keep it flatter and under control while it is shorter.
How can i pay? Do you do payment plans?
You can pay card at checkout. You can also pay with klana to spread the cost. We currently do not offer any other pay later style options.
In store we have a card machine. If you want to use Klarna in store please ensure you have an account already set up.
Vat Exemption for medical hairloss
NHS Vouchers/ prescriptions
How long should my Wig/ Topper last?
With proper care, the construction of your wig has the potential to last 12 months or more. However, maintaining its appearance and longevity requires regular upkeep.
Key Maintenance Tips:
Reinforce the Parting and Hairline: Over time, the knots at the parting and hairline may shed due to their delicate nature. We recommend scheduling maintenance appointments approximately every 6 months to have these areas refilled. Frequency can vary based on individual wear and care.
Heat Styling Precautions: Excessive heat can damage the wig, leading to dryness, tangling, and discolouration. Always use a heat protection spray and limit the use of heat styling tools.
Gentle Brushing: Use only a soft-bristle brush to detangle the wig. Avoid pulling or tugging, as this can cause hair loss and affect the wig’s structure.
Regular Cleaning: Wash the wig every 10–15 wears, or when product buildup occurs, using a sulfate-free shampoo and conditioner. Gently wash in warm water and allow it to air dry or blow dry it on a wig block to maintain its quality.
Proper Storage: When not in use, store your wig on a wig stand or mannequin head to maintain its shape and prevent tangling. Keep it away from direct sunlight and moisture to prevent colour fading or damage to the hair.
We understand that caring for a wig can feel like navigating a new world. If you need assistance finding reputable wig makers in the UK for maintenance services, please don’t hesitate to ask.
Do the wigs and toppers come with warranty?
🛠️ 6-Week Manufacturer Warranty
We understand how important your wig or topper is to you. To provide peace of mind, we offer a 6-week manufacturer warranty covering potential faults. Please note that this warranty is for manufacturing defects only and does not cover general wear and tear.
✅ Warranty Coverage
The warranty applies to issues such as:
- Excessive Shedding: Unusual hair loss beyond normal wear.
- Cap Construction Issues: Stitching defects or loose fittings.
- Hair Quality Problems: Premature tangling or matting under normal use.
- Colour Fading: Significant loss of colour within the warranty period.
❌ Warranty Exclusions
The following are not covered under this warranty:
- Alterations: Any changes made to the wig or topper, including cutting, dyeing, or styling.
- Lace Cutting: Once the lace is cut, the item is considered accepted, and returns are no longer possible.
- Hygiene Issues: Items that have makeup on the lace or have been worn, washed, or altered.
- General Wear and Tear: Including but not limited to knot shedding, hair matting, and minor colour fading.
🔄 Warranty Process
- Contact Us: Notify us of the potential fault within 6 weeks of receiving your item.
- Return the Item: Send the wig or topper back to us for inspection. Please ensure it is in its original condition.
- Assessment: We will evaluate the item to determine if the issue is covered under the warranty.
- Repair or Replacement: If a manufacturing defect is found, we will proceed with the repair. Please note that repairs may take several weeks and we cannot provide a replacement while your wig is been repaired. The specific part of the wig will be replaced that is faulty - not the entire wig.
🧵 Parting Infill Service
It’s normal for the parting area to require infilling after several months of wear due to the delicate hand-tied knots. While we don’t offer this service in-house, we can recommend reputable refurb specialists upon request.
If you have any questions or need assistance, please don’t hesitate to contact us. We’re here to ensure you enjoy your wig or topper to the fullest.
International orders
Please expect to pay customs fees on international orders. We are based in the Uk so all packages leaving the country will have a customs declaration form filled out to the correct value of the wig for insurance purposes. We will not be held responsible to pay customs fees.