VAT Exemption

VAT exemption for medical hairloss
VAT exemption is available to our customers who wear wigs & hairpieces for necessity reasons. Customers who require wigs or hairpieces due to alopecia, hair loss as a result of chemotherapy treatment or any other medical condition that causes hair loss, and is confirmed by a GP, are classed as necessity wearers.

If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig at the time of purchase. Please note: VAT exemption applies to wigs & hairpieces only and does not apply to accessories like wig grip bands and aftercare products.

If you are unsure as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration. Please note, there are strict penalties for making false declarations.

VAT Exemption is available whether you purchase from our salon or online through our website.

Customers that are entitled to VAT exemption and who are placing an order through our website will need to CONTACT US before they make a purchase. You will need to fill out and sign the declaration, failure to do this will result in VAT being applied to the goods. Once we have your completed and signed form we will manually amend the price for you before you checkout the item you wish to purchase with the VAT deducted ready for you.

We are unable to refund any VAT after the order has been confirmed, processed and despatched.

We use DOCUSIGN to provide the VAT form so please email us to request a form.

Please be aware that orders cannot be processed less VAT until we have had confirmation of the VAT exemption form either by post, by hand or by email, nor can a refund be issued after the order has been processed and despatched.

If you require any further information, please contact us on 07792 854 821 or and we will be happy to help. 

VAT Exemption for international customers 

If you live outside of the UK you will not have to pay VAT. 

 Our VAT number is 393378358