Shipping And Returns Policy

Wig / Topper orders will be sent via special delivery recorded and insured for the value of the item with royal mail. Accessories (topper grips/wig grips etc) will be Royal Mail 1st class signed for.  For special next day delivery you must order before 2pm. The salon is closed on Mondays so we may not always be able to dispatch orders on a Monday.

 If you decide once you have received your wig or topper that it is not right for you, you can return it along as it is still in a saleable condition. 

 If you make adjustments to length colour cut or lace you will not be able to return the wig. Once the lace is cut at the front this means you are completely happy with keeping the wig.

If the wig has makeup on the lace we will not accept the return and send the wig back to you. 

If you are returning the wig/topper purchased you must notify us that you wish to return within 14 days and return it within 28 days of receiving it. We will have a record of the day you received it from our tracked and signed for delivery.  Once the wig has been inspected and everything is looking good your refund will then be processed. This can take up to 5 working days. You must return the wig via special delivery tracked signed and insured for the correct amount incase it gets lost in the post.

You are responsible for the cost of returning your order. Royal Mail cover £1000 or £2500 insurance with special delivery. We cannot be held responsible to refund your order if we haven't received the item back and there is no proof of tracking. If your return does not reach us but you have proof of tracked and insured post you will have to contact Royal Mail for a refund. 

Please return in original packaging to-

Pretty Little Wigs By Hollie

50 Grange road

West Kirby

Wirral

CH48 4EF

United Kingdom 

International shipping is £65.

Please expect to pay customs fees on international orders. We are based in the Uk so all packages leaving the country will have a customs declaration form filled out to the correct value of the wig for insurance purposes.

We will not be held responsible to pay customs fees. We use FEDEX which is a tracked and signed for service. Depending on where you are in the world it can be 4-8 days on average but sometimes there are shipping delays beyond our control.

 If you wish to return your international order a 5% return fee will be deducted from the refund. This is because of fees to convert the currency through the website which we do not get back when we refund you. If you are returning a package to us you must state that it is a return of goods only.

You are responsible for the cost of returning your order. You must choose a courier who insures the parcel incase it gets lost. We cannot be held responsible to refund your order if we haven't received the item back and there is no proof of tracking. If your return does not reach us but you have proof of tracking you will need to go through the couriers insurance to claim for the lost item.

Please return in original packaging to-

Pretty Little Wigs By Hollie

50 Grange road

West Kirby

Wirral

CH48 4EF

United Kingdom 

When purchasing a wig or topper in store you have the opportunity to see the product, try it on and make sure it is right for you. You will be able to try all sizes and colour options available. Although we are there to help, your decision on what you purchase is ultimately yours, and we cannot be held responsible for you decideding at a later date that something doesn’t work for you such as the size, length or colour.

By purchasing the product in store it will make it non returnable even if the item is still tagged. If you choose for the lace to be removed in store  / tags have been removed for you on the wig / topper and custom cutting /styling has been done to the wig or topper it is non returnable and non refundable. We recommend you re sell the item yourself if you no longer think it is what you want. 

Business contact email

Prettylittlewigs_byhollie@outlook.com

 Paying with Klarna returns policy are in line with our shipping and returns policy above.