Shipping And Returns

Shipping
I will send your purchase via special delivery recorded and insured for the value of the item.
Returns and refunds
If you decide once you have received your wig that it is not right for you, you can return it along as it is still in a saleable condition. If you make adjustments to length colour cut or lace you will not be able to return the wig. Once the lace is cut at the front this means you are completely happy with keeping the wig. Please do not try the wig on with makeup otherwise a re stock fee may be enforced as the wig will have to be washed and re styled if there is makeup transfer from trying it on. It may not be right for you but it could be perfect for another customer so please treat it well whilst in your possession. 
If you are returning the wig it must be done within 14 days from the day you received the wig. 
Once the wig has been inspected and everything is looking good your refund will then be processed. If you have stained the lace with makeup a £40 re stock fee will be deducted to wash blow dry and re style the wig to a saleable condition. 
You must return the wig via special delivery tracked signed and insured for the correct amount incase it gets lost in the post. Please make sure you have insured for the correct value as if it gets lost in the post I cannot be held responsible to still refund if I haven't received the item back. 

 

The customer is responsible for the cost of the return of the wig and you must pay for tracked and signed for special delivery which has insurance that covers the cost of the wig. If you do not pay for suitable insurance and the wig is lost in the post we cannot be held responsible for your loss.

You will be refunded to your original payment method minus original post cost.  

Please return in original packaging to-

Hollie Williams Hair Extensions Specialist

45 Milner road

heswall

ch60 5rt

Registered company address 

Hollie Williams Hair Extensions Specialist

45 Milner road

heswall

ch60 5rt

 

Business contact email 

prettylittlewigs_byhollie@outlook.com

Paying with Klarna returns policy

You have the right to return un altered goods within 14 days of purchase. Cutting the lace off the wig confirms you are happy with the wig and you are happy with it. It can not be returned if the lace at the front has been cut. This is essentially a tag/hygiene strip.If you customise the wig in any way it voids return. If you purchase a custom made wig it is non returnable. Please contact us if you feel you may need to return your item and we will be happy to help.