Shipping And Returns

Shipping (Uk customers)
I will send your purchase via special delivery recorded and insured for the value of the item with royal mail.

International Orders

Please expect to pay customs fees on international orders. We are based in the Uk so all packages leaving the country will have a customs declaration form filled out to the correct value of the wig for insurance purposes. We will not be held responsible to pay customs fees. We use DHL which is a tracked and signed for service. 

Order cancelation fee

If you have purchased a wig or topper from us online and wish to cancel before it has been dispatched we must enforce a 5% cancelation fee. This is to cover fees lost from the website transaction. When we refund your cancelled order we will loose the same fees regardless of it leaving the store or not. If the wig leaves the store for try on at home we will then enforce the 10% fee to cover our time spent re preparing the wig for a future customer. We thank you for your understanding. 

Returns and refunds (distance sale)
If you decide once you have received your wig that it is not right for you, you can return it along as it is still in a saleable condition. PLEASE SEE BELOW REGARDING THE SANITISE RE STOCK CHARGE. If you make adjustments to length colour cut or lace you will not be able to return the wig. Once the lace is cut at the front this means you are completely happy with keeping the wig. Please do not try the wig on with makeup otherwise an additional re stock fee of £50 will be enforced to clean the lace.
If you are returning the wig you must notify us within 14 days of receiving the wig. You have 14 days to get the item back to us from the day you receive it and we will have a record of this from our tracked and signed for delivery. 
Once the wig has been inspected and everything is looking good your refund will then be processed. 
You must return the wig via special delivery tracked signed and insured for the correct amount incase it gets lost in the post. Please make sure you have insured for the correct value as if it gets lost in the post we cannot be held responsible to still refund if we haven't received the item back and there is no proof of tracking. 

The customer is responsible for the cost of the return of the wig and you must pay for tracked and signed for special delivery which has insurance that covers the cost of the wig. If you do not pay for suitable insurance and the wig is lost in the post we cannot be held responsible for your loss.

You will be refunded to your original payment method minus original post cost and minus the sanitising re stock 10% fee. 

Sanitising re stock charge

Should you not be happy with your wig/topper and wish to return we will enforce a small sanitising charge of 10% of the value upon return due to the natural of the products. 

Please return in original packaging to-

Hollie Williams Hair Extensions Specialist

100 telegraph road


CH60 0AQ

Registered company address 

Hollie Williams Hair Extensions Specialist

100 telegraph road


ch60 0aq

 In salon sales

When purchasing a wig or topper in store you have the opportunity to see the product, try it on and make sure it is right for you. By purchasing the product in store and wearing the product out of the store will make it non returnable. Once the lace has been removed /tags have been removed for you on the wig / topper and custom cutting /styling has been done to the wig or topper it is non returnable and non refundable. We recommend you re sell the item yourself if you no longer think it is what you want. 

Business contact email


Paying with Klarna returns policy

You have the right to return un altered goods within 14 days of purchase. Cutting the lace and tags off the wig/topper purchased confirms you are happy with it and wish to keep it. It can not be returned if the lace at the front has been cut as this is a customisation you have made to the itemIf you customise the wig in any way it voids return. Please contact us if you feel you may need to return your item and we will be happy to help.