Refund policy
If you decide once you have received your wig or topper that it is not right for you, you can return it along as it is still in a saleable condition.
If you make adjustments to length colour cut or lace you will not be able to return the wig. Once the lace is cut at the front this means you are completely happy with keeping the wig.
If the wig has makeup on the lace we will not accept the return and send the wig back to you.
Returns & Cancellation Policy (UK Customers)
Your Legal Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your wig or topper.
To exercise this right, you must notify us in writing within 14 days of delivery.
Once you have notified us, you must return the item within a further 14 days (28 days from delivery in total).
If you cancel within this period and the item is returned in its original condition, you will receive a refund to your original payment method.
We use tracked and signed-for delivery and will rely on delivery confirmation records to determine the start of the cancellation period.
Returns After the 14-Day Cancellation Period
If you notify us after the initial 14-day cancellation period but within 28 days of delivery:
- Returns will be accepted for store credit only
- Items must be returned within 28 days of delivery
- Items must be unused, unworn, with lace uncut and hygiene seals intact (if applicable)
Returns Outside 28 Days
Returns requested or received more than 28 days after delivery will not be accepted and will be returned to you.
Once the wig has been inspected and everything is looking good your refund will then be processed. This can take up to 5 working days.
You are responsible for the cost of returning your order. Royal Mail cover £1000 or £2500 insurance with special delivery. We cannot be held responsible to refund your order if we haven't received the item back and there is no proof of tracking. If your return does not reach us but you have proof of tracked and insured post you will have to contact Royal Mail for a refund.