Pretty Little Wigs By Hollie
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Elsie Colour Description
Elsie Colour Description
Say goodbye to thinning edges and receding hairlines with our innovative Hairline Headband - designed to create a seamless, natural-looking front hairline in seconds.
Each piece is meticulously hand-tied strand by strand, replicating the way hair naturally grows from your scalp. The result? A soft, realistic hairline that blends effortlessly with your own hair.
Crafted for both comfort and versatility, the headband is fully adjustable, fitting head circumferences from 19” to 22”(typically XS–L). The 2.5” depth allows you to customise your look—whether you want to subtly fill in thinning areas or layer it over your existing hairline for a fuller, more voluminous finish.
Perfect for everyday wear, special occasions, or boosting your confidence on demand—this is your go-to solution for a flawless, fuller-looking hairline.
Returns & Refunds (UK Distance Selling Regulations)
We understand that choosing the perfect wig is a personal decision. If you find that your purchase isn’t quite right, we’re here to help.
Return Conditions
To ensure a smooth return process, please adhere to the following guidelines:
Refund Process
If you decide once you have received your wig or topper that it is not right for you, you can return it along as it is still in a saleable condition.
If you make adjustments to length colour cut or lace you will not be able to return the wig. Once the lace is cut at the front this means you are completely happy with keeping the wig.
If the wig has makeup on the lace we will not accept the return and send the wig back to you.
Returns & Cancellation Policy (UK Customers)
Your Legal Right to Cancel
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your wig or topper.
To exercise this right, you must notify us in writing within 14 days of delivery.
Once you have notified us, you must return the item within a further 14 days (28 days from delivery in total).
If you cancel within this period and the item is returned in its original condition, you will receive a refund to your original payment method.
We use tracked and signed-for delivery and will rely on delivery confirmation records to determine the start of the cancellation period.
Returns After the 14-Day Cancellation Period
If you notify us after the initial 14-day cancellation period but within 28 days of delivery:
Returns Outside 28 Days
Returns requested or received more than 28 days after delivery will not be accepted and will be returned to you.
Once the wig has been inspected and everything is looking good your refund will then be processed. This can take up to 5 working days.
Please use our returns portal to process your return
You are responsible for the cost of returning your order. Royal Mail cover £1000 or £2500 insurance with special delivery. We cannot be held responsible to refund your order if we haven't received the item back and there is no proof of tracking. If your return does not reach us but you have proof of tracked and insured post you will have to contact Royal Mail for a refund.
International Orders & Returns
If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig at the time of purchase. Please note: VAT exemption applies to wigs & hairpieces only and does not apply to accessories like wig grip bands and aftercare products.
If you are unsure as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at www.hmrc.gov.uk or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration. Please note, there are strict penalties for making false declarations.
VAT Exemption is available whether you purchase from our salon or online through our website.
Customers that are entitled to VAT exemption and who are placing an order through our website will need to CONTACT US before they make a purchase. You will need to fill out and sign the declaration, failure to do this will result in VAT being applied to the goods. Once we have your completed and signed form we will manually amend the price for you before you checkout the item you wish to purchase with the VAT deducted ready for you.
We are unable to refund any VAT after the order has been confirmed, processed and despatched.
Please be aware that orders cannot be processed less VAT until we have had confirmation of the VAT exemption form either by post, by hand or by email, nor can a refund be issued after the order has been processed and despatched.
If you require any further information, please contact us on 07792 854 821 or prettylittlewigs_byhollie@outlook.com and we will be happy to help.
VAT Exemption for international customers
If you live outside of the UK you will not have to pay VAT.
Our VAT number is 393378358
6-Week Manufacturer Warranty
We understand how important your wig or topper is to you. To provide peace of mind, we offer a 6-week manufacturer warranty covering potential faults. Please note that this warranty is for manufacturing defects only and does not cover general wear and tear. If a product was to have a manufacturers fault it would be obvious within the first few weeks hence why we cover a 6 week period.
Warranty Coverage
The warranty applies to issues such as:
Warranty Exclusions
The following are not covered under this warranty:
Warranty Process
Parting Infill Service
It’s normal for the parting area to require infilling after several months of wear due to the delicate hand-tied knots. While we don’t offer this service in-house, we can recommend reputable refurb specialists upon request.
If you have any questions or need assistance, please don’t hesitate to contact us. We’re here to ensure you enjoy your wig or topper to the fullest.