Shipping (Uk customers)
Wig / Topper orders will be sent via special delivery recorded and insured for the value of the item with royal mail. Accessories (topper grips/wig grips etc) will be Royal Mail 1st class signed for.
International Orders
Please expect to pay customs fees on international orders. We are based in the Uk so all packages leaving the country will have a customs declaration form filled out to the correct value of the wig for insurance purposes. We will not be held responsible to pay customs fees. We use DHL or Royal Mail International which are tracked and signed for services.
Order Cancelation
If you have purchased a wig or topper from us online and wish to cancel before it has been dispatched we must enforce a 5% cancelation fee. This is to cover fees lost from the website transaction. When we refund your cancelled order we will loose the same fees regardless of it leaving the store or not.
Returning your Order
If you decide once you have received your wig or topper that it is not right for you, you can return it along as it is still in a saleable condition. We will deduct 5% from the refund to cover website fees and re preparation of the product for a future customer. When we refund an order we still loose the website fees from the origional transaction. We send every item out with lots of love and care. A great deal of time is spent preparing and styling for you to try on at home and we are very grateful for your understanding that if you do not wish to keep it we will then have to re prepare the wig/topper to our very high standard for the next customer.
If you make adjustments to length colour cut or lace you will not be able to return the wig. Once the lace is cut at the front this means you are completely happy with keeping the wig.
If the wig has makeup on the lace we will not accept the return and send the wig back to you.
If you are returning the wig/topper purchased you must notify us and return it within 14 days of receiving it. We will have a record of the day you received it from our tracked and signed for delivery. Once the wig has been inspected and everything is looking good your refund will then be processed. This can take up to 5 working days. You must return the wig via special delivery tracked signed and insured for the correct amount incase it gets lost in the post.
You are responsible for the cost of returning your order. Royal Mail cover £1000 or £2500 insurance with special delivery. We cannot be held responsible to refund your order if we haven't received the item back and there is no proof of tracking. If your return does not reach us but you have proof of tracked and insured post you will have to contact Royal Mail for a refund.
Please return in original packaging to- Hollie Williams Hair Extensions Specialist 100 telegraph road heswall CH60 0AQ
Business contact email
Prettylittlewigs_byhollie@outlook.com
